We are here to serve your needs 24 hours a day and 365 days a year. We hope this information will help you understand what to expect when you come to the Emergency Department (ED) for treatment.
Upon arrival, please let the registration clerk know you wish to be seen. The clerk will send you to a triage room where a triage nurse will obtain your vital signs, gather information about your symptoms, or injury, and obtain your past medical history.
Depending on your condition, after triage, you will be sent to the registration area or immediately brought back to the patient care area. This process assures that the most seriously ill patients are seen by the physician first and explains why some patients may be seen out of order of arrival. If you are sent to registration, the registration clerk will begin the medical chart by collecting necessary information. We will make every effort to see you as quickly as possible.
Waiting for Treatment
After seeing the triage nurse you may be asked to wait in the waiting room. How long you wait depends upon how busy the department is at that time, and the number of patients whose condition has been determined to be more serious than yours. Sometimes the waiting area may appear to be quiet, but this does not mean the Emergency Department is not busy, as staff may be caring for critically ill or injured patients. Please understand, even though the average wait time for an emergency visit at GPRMC's ED is significantly less than the national average of over four hours, if labs or x-rays are ordered the results do take time; sometimes up to 3 to 4 hours depending on the test ordered. If you are asked to wait and you feel that your condition is worsening, let the triage nurse know.
Avoidance of Food and Drink
It is important that you do not eat or drink before being seen by our physician, as you may need to have test and/procedures done which require you to have an empty stomach. Speak to the charge nurse if you have any questions about this.