The Patient and Family Services coordinator, or patient advocate, serves as a liaison between patients, families and all components of the hospital. The patient advocate seeks solutions to patient comments and concerns and welcomes compliments that can be passed on to the staff.
At Great Plains Regional Medical Center, we recognize that a hospital is a complex organization that can sometimes cause stress for the patient and family.
The Patient and Family Services Coordinator will review all complaints in a fair and impartial manner and will address all points of concern with sensitivity and confidentiality.
Be assured that all departments within the hospital handle and address concerns with sensitivity and confidentiality. When looking into a concern, the patient advocate will keep the patient and/or family informed of progress made throughout the process.
Following discharge, some patients, randomly chosen, will receive a patient satisfaction survey form. Please take a moment to record your comments and return the form in the postage paid envelope provided. Your comments are most helpful in evaluating our services.
Anyone can obtain and fill out a comment card. They can be found in waiting areas and in the cafeteria. We want your stay with us to be as pleasant and as comfortable as possible. We invite comments or suggestions, and ask you to pass them along to your nurse or to send them to the administrative offices at Great Plains Regional Medical Center. And we do "thank you" for coming to Great Plains Regional Medical Center!
In addition, The Joint Commission on Accreditation of Healthcare Organizations also makes available a reporting mechanism to accommodate individuals with concerns about quality and patient safety issues. The Joint Commission can be reached at the following:
Fax: Office of Quality Monitoring (630) 792-5636
Office of Quality Monitoring
The Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact the The Joint Commission at this toll free U.S. telephone number, (800) 994-6610, 8:30 to 5 p.m., Central Time, weekdays.